Change Healthcare Clearinghouse

Change Healthcare Clearinghouse has long been a trusted provider of healthcare transaction services for dental practices. Their secure and efficient platform has allowed dental professionals to streamline their billing and claims processes, saving time and improving cash flow. However, recent events have raised concerns about the security of Change Healthcare’s systems, prompting dental practices to explore alternative clearinghouse options. In this article, we will delve into the recent cyber attack on Change Healthcare, its impact on dental practices, and the importance of considering other healthcare clearinghouse alternatives.

Understanding the Recent Cyber Attack on Change Healthcare

As all of you are likely aware Change Healthcare recently experienced a significant cyber attack that compromised the security of their systems. This attack has raised concerns about the safety of dental practice data and patient information. Cyber attacks can result in data breaches, leading to financial losses, reputational damage, and potential legal consequences for dental practices. As a result, many dental professionals like yourselves are now questioning the reliability and security of Change Healthcare’s clearinghouse services.

Click here to read more about the Change Healthcare Cyber Attack on The HIPAA Journal.

The Impact of the Cyber Attack on Dental Practices

The cyber attack on Change Healthcare has had a profound impact on dental practices. The compromised security of the clearinghouse has put sensitive patient data at risk. Dental practices rely on clearinghouses to securely process and transmit patient information, including insurance claims and billing data. With the recent attack, dental practices are left vulnerable to potential data breaches, which can have far-reaching consequences.

Moreover, the cyber attack has disrupted the normal operations of dental practices. The downtime caused by the attack has resulted in delays in claims processing and payments, affecting the cash flow of dental practices. Dental professionals are now grappling with the need to find a reliable and secure alternative to Change Healthcare’s clearinghouse services to safeguard their operations and protect their patients’ data.

Exploring Alternative Healthcare Clearinghouse Options for Dental Practices

Given the concerns surrounding the security of Change Healthcare’s clearinghouse services, you may be interested in exploring alternative options for your dental practices. Several reputable healthcare clearinghouses offer secure and efficient transaction services tailored to the needs of dental practices. These alternatives provide dental professionals with peace of mind and ensure the smooth functioning of their operations.

When considering alternative dental clearinghouse options, dental practices should prioritize security, reliability, and ease of use. Look for clearinghouses that employ robust encryption protocols, have a proven track record of data security, and offer comprehensive support to resolve any issues that may arise. It is also essential to consider the compatibility of the clearinghouse with existing practice management software to ensure seamless integration.

The Top 3 Change Healthcare Alternatives

Below you will find a list of the dental industry’s most commonly used clearinghouses. While each of the solutions will provide similar services, we recommend doing your research to find which clearinghouse is the best fit for your practice(s). Dentalclaimsupport breaks down each of the following Change Healthcare alternatives here.

  1. DentalXchange (ClaimConnect/EDI)

  2. Dentrix (eClaims)

  3. Vyne Trellis

Key Factors to Consider When Choosing a New Healthcare Clearinghouse

Choosing a new healthcare clearinghouse is a critical decision for dental practices. To make an informed choice, consider the following key factors:

Data Security:

Data security should be a top priority when selecting a new healthcare clearinghouse. Ensure that the clearinghouse implements stringent security measures, such as encryption and regular security audits, to protect patient data from cyber threats.


Choose a clearinghouse that seamlessly integrates with your practice management software. This will ensure a smooth transition and minimize disruptions to your operations.

Customer Support:

Opt for a clearinghouse that provides comprehensive customer support. Prompt and efficient support is crucial in resolving any issues that may arise and ensuring uninterrupted claims processing.


Consider the cost of the clearinghouse services and compare them with the value they provide. Look for transparent pricing structures and evaluate the return on investment in terms of time saved and improved cash flow.

Steps to Transition from Change Healthcare to a New Clearinghouse

Transitioning from Change Healthcare to a new clearinghouse requires careful planning and execution. Follow these steps to ensure a smooth transition:

  • Research and evaluate alternative clearinghouses based on your practice’s specific needs.
  • Contact the chosen clearinghouse and initiate the transition process.
  • Coordinate with your practice management software provider to ensure compatibility.
  • Develop an implementation plan, including training staff on the new clearinghouse’s features and processes.
  • Test the new clearinghouse’s functionality and verify successful integration.
  • Communicate the transition to your staff and provide support as they adapt to the new system.
  • Monitor the transition closely and address any issues promptly to minimize disruptions.

Benefits of Transitioning to a New Healthcare Clearinghouse

Transitioning to a new healthcare clearinghouse offers several benefits for dental practices:

  • Enhanced Security: By choosing a reputable clearinghouse with robust security measures, dental practices can protect sensitive patient data from cyber threats and potential breaches.
  • Improved Efficiency: A new clearinghouse can provide streamlined processes and automated workflows, reducing administrative burden and improving overall efficiency.
  • Better Cash Flow: With a reliable clearinghouse, dental practices can experience faster claims processing and payments, ensuring a consistent cash flow.
  • Comprehensive Support: Many alternative clearinghouses offer dedicated customer support, ensuring prompt assistance and issue resolution.

Best Practices for Maintaining Data Security with a New Clearinghouse

While transitioning to a new healthcare clearinghouse can enhance data security, it is essential to implement best practices to maintain ongoing security. Consider the following:

  • Regularly update software and systems to ensure the latest security patches are in place.
  • Train staff on data security protocols and the proper handling of sensitive patient information.
  • Conduct periodic security audits to identify vulnerabilities and address them promptly.
  • Implement multi-factor authentication to add an extra layer of security to access the clearinghouse system.
  • Regularly backup practice data to prevent loss in the event of a security incident.
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