Challenge: Manual Processes Created Claim Delays and Denials

Before automation, PDC’s insurance verification relied heavily on portal checks and manual data entry. Staff spent valuable time navigating payer websites, leading to delayed claims and mounting administrative strain.

Key challenges included:

• 77-day average claim processing cycle, creating cash flow delays
• 5–8 minutes per verification, multiplied across hundreds of patients daily
• Missing or inconsistent plan data, resulting in frequent claim denials and rework
• Overextended centralized team, balancing front-end verification and back-end collections

Our small team was stretched thin, and claim turnaround times were getting longer. We needed a way to automate without losing accuracy

— Pam Brandt, Director of Centralized Services

Takeaway:

Manual insurance verification creates long AR cycles, inconsistent accuracy, and a heavy administrative burden for growing DSOs.

 

Solution: Automated Insurance Verification at Scale

PDC partnered with Zuub to modernize insurance verification across all locations, replacing time-intensive portal workflows with direct payer connectivity and structured, AI-enhanced data.

Zuub’s solution delivered:

• Automated, accurate verification — direct payer connections replaced EDI clearinghouses that led to manual portal checks
• Structured, normalized data — complete plan details and payer-specific rules in a consistent format
• Rapid rollout — custom payer mapping and user training ensured quick adoption
• Enterprise scalability — repeatable workflows across PPO and fee-for-service offices

By bringing in a third party that actually works and helps to streamline, it made it a lot easier to modify workflows so that the offices can verify insurance and take back that function.

— Pam Brandt, Director of Centralized Services

Takeaway:

By shifting insurance verification to a payer-direct model, PDC eliminated manual rework and built a scalable, automated process across its entire organization.

 

Results: 75% Faster Claim Processing and Zero Manual Verification

Within weeks of implementation, PDC saw measurable improvements across efficiency, accuracy, and staff productivity.

Metric	Before	After	Improvement
Average Claim Processing Time	77 days	19 days	↓ 75%
Verification Time per Patient	5–8 minutes	Near zero	Fully automated
Claim Denials and Rework	High	Minimal	Cleaner claims
Staff Productivity	Manual rework	Revenue optimization	Higher-value focus

We timed it once, and it used to take five to eight minutes to get the breakdown from a website and update the plan. Now, with Zuub, they already have the information, which is a huge time saver.

Our average claim processing went from 77 days to 19 days. Zuub definitely contributed to that improvement.

— Pam Brandt, Director of Centralized Services

Takeaway:

Automated, payer-direct insurance verification shortened PDC’s claim cycle from 77 days to 19 — improving both cash flow and staff efficiency.

 

Seamless Implementation and Support

Rolling out new technology across multiple locations can be challenging, but PDC credited Zuub’s implementation team for their responsiveness and adaptability.

The implementation team was awesome—they were very accommodating and understanding of our unique dynamic. They made the rollout as smooth as possible across 19 locations.

— Pam Brandt, Director of Centralized Services

Takeaway:

Hands-on implementation and tailored support ensured PDC’s automation rollout succeeded without disrupting day-to-day operations.

 

Why It Matters for Multi-Location Groups and DSOs

Eligibility and benefits errors don’t just waste time — they trap revenue in AR.

By shifting insurance verification earlier in the cycle and ensuring accuracy up front, PDC freed staff capacity and accelerated cash flow.

For larger DSOs, the same approach enables:

• Standardized workflows across all locations
• Scalable efficiency without expanding headcount
• Faster cash flow for reinvestment in patient experience and growth

Takeaway:

Clean, structured insurance verification data is the foundation for scalable DSO efficiency and predictable revenue.