Ready to join the Zuub team?

Zuub is a SaaS company and leading innovator in dental Revenue Cycle Automation. Our team helps thousands of providers at both small private practices and large dental support organizations to streamline operations through our AI-powered automation solutions.  Zuub’s technology eliminates time-consuming and error-prone processes to improve the patient experience and increase revenue for dental practices. We recently secured $9 million in our Series A funding led by Vertical Venture Partners with participation from existing investors Bonfire Ventures and MTech Capital. 

As a Customer Success Associate you will actively support a portfolio of dental offices while playing a key role in ensuring company revenue. You will directly influence the company’s continued success, and help shape the foundation of the Customer Success team as we grow. If you have experience in a client facing or support role, and are eager to grow your career let’s connect! 

What You’ll Do

• First line support for hundreds of client accounts, all of which are high-touch customers with complex needs
• Collaborate with customers while solving complex problems
• Assist the CS team with duties such as onboarding, implementation, training, increasing adoption, ensuring retention, monitoring chats, and high levels of customer satisfaction
• Regular interactions with clients to learn how they are or aren’t using our products and determine what features and services are most valuable to their businesses
• Coaching clients on best practices for using our products.

What You’ll Bring

• 1-2+ years of Customer Success or support experience in a customer-facing role.  We will prioritize candidates with previous experience at a SaaS company, working remotely, or at a dental office.
• Proven ability to stay organized and effectively prioritize your work in a high context-switching environment.
• Ability to drive multiple projects and duties at a time to completion with strong attention to detail 
• Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others.
• Intelligent, adaptable team player with strong communication skills and solution-oriented mindset.

What We Offer

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Zuub believes everyone should be compensated fairly and equitably. This role is an hourly, non-exempt position and the rate ranges from $20.00 – $28.00/hr based on experience and interview performance.
• Two weeks of Paid Time Off so you can take time when you need it.
• Company-sponsored health benefits including medical, dental, vision, and life insurance. We also offer a 401k.
• Our team works 100% remotely with optional opportunities to meet the team in person throughout the year. You must have access to a professional working environment with high speed internet.
• Ample learning and development opportunities to continue growing your career. This includes a comprehensive onboarding process to train and prepare you to be successful in the role.